They don't want my money??

My subscription was canceled due to an error with my banking app. I tried to reinstate since April 2022. Each time I've called I've had agents promise me they have either escalated or resolved my issue, but to date my subscription is not reinstated.

The level of service is atrocious. My last interaction was with the manager, who passed my number onto an agent to reinstate the service, 5 mins later agent calls stating he is calling from CELL C! When I call in there's no record of a previous call. They take my banking details yet still did not debit me. It's the most disgusting service I've received from any company.