THE WORST SERVICE EVER!!!!!!!!!!!!!!!!

Getmore... "Let us jump through the hoops for you" Yeah right! I fell for that! I was sceptical about taking out this membership, but thought I'd give it a try seeing as I could cancel at any time. What a lie! On 22nd Jan I received my sms congratulating me on joining Getmore. 29th January another sms saying that I am officially part of the GetMore family. A few days later I realised it wasn't going to work for my family, so I cancelled the membership. Fully aware that I would probably have to pay the first subscription end Feb. But they just kept deducting it. On 05th May I called Cell C. They advised me that I needed to call Getmore & even sms'd the wrong number for me to call. On 10th May at about 11:35, I received a call from Mahlatse at Getmore. She assured me that she could see that I cancelled, but the debit order was not cancelled. I requested a refund. She told me she'll discuss everything with her manager & call me back. I'm still waiting! 22nd June at about 12:10 I called again. Was put through to Edward in cancellations. He confirmed that the debit order has still not been cancelled & that he has now cancelled it. Also that the refund was logged on 10th May & refunds would contact me in 2-3 days. I reminded him that it was more than a month & they still haven't contacted me. He assured me that they will contact me in 2-3 days time. I'm still waiting! On 09th July, about 15:28 I called again. They refused to put me through to refunds & I ended up in cancellations again. I told Thembi that I wanted to speak to refunds. She said they don't take calls & she'll email me their email address so I can contact them. She wasn't very open to actually listening to me. Not even when I asked to speak to a manager. She just insisted she'll email me the address for refunds & when I asked for a manager's email address as well, she dropped the call! I'm sorry, but you guys are totally *********** & really don't give a "hoot" about your clients! Did you even consider that perhaps after the pandemic, people will be able to use this service? I guess not! Now all I have to say about Getmore is completely negative! It's so easy to debit accounts, but the customer is obviously no longer of importance when they want cancel! Let's see if someone will sort this out now .................

A reminder of YOUR terms & conditions: 6.17 The Member may cancel his Membership by giving 1 (one) calendar months’ notice of his intention to do so. 6.18 If the Member cancels his Membership, his debit order will also be cancelled.