STILL being debited on a cancelled subscription

this is my second time here complaining about the same thing because no one cares at this company and it is clear! after struggling for months to cancel this subscription i am now battling for you to stop debiting my account every month!

i called countless times to the refunds department and i can never get assistance (there is no one available when i call and no one calls me back to sort out my issue even after leaving "urgent" messages). eventually when i call again i get told that the refunds department doesnt deal with phone calls i must email them. so i email them and almost a week later i get a notification that my money was sent back to me that was owed, and i was happy and thought i would never have to deal with this terrible service again. only to find out that my account was debited yet again!!

why am i still dealing with this issue? are you debiting peoples accounts hoping that they will just give in and continue paying for a service they dont want and went through the RIGHT channels to cancel it?? is this something i have to prepare myself for every month in the coming future??

this is pathetic!