CB
Christopher B

1 reviews | Active since Jun 2013

06 Sept 2017, 22:21

Still being billed after cancellation

What a disaster. On 31 may 2017 i called yo cancel my service with getmore247. I was informed that a mandatory month (30day) notice is needed. I accepted this. My billing cycle starts on 1st of the month. I was content with this and received my June 2017 statement and was billed. This is fine. When i received my July (1=31 July) statment i saw that i was once again billed R59 for a service that was cancelled 31 May with effect as of 30 June 2017. I called both cell c and getmore247 and dealt with people having no knowledge of the priduct from Getmore247. Cell c was adament i must be refunded but that getmore needs to submit a cancellation request to cell c and getmore needs to refund me. I then received a call from Getmore stating that that i will be refunded for July and that my service had been cancelled. When i recieved my August statement surpise surprise i was again billed for a servixe i cancelled in May and there was no sign of any refund. I call getmore and was informed that my cancellation wad never processed and that a refund was never requested. I was told that it will be resolved in 10 days ans shohld call back. I did as requested and was told its has been escalated. Well today i received a statemeny and once again no refund. As of today Cell and Getmore247 owe me R177. I am at the pont of taking this further and sekking legal action. I am so fed up as in principle they are "*****ing" from me. I am going to the medja next.

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Replies (6)
NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply07 Sept 2017, 08:29
Official

Hi Christopher,

We have noted your concerns and we are investigating the matter. We will contact you with feedback as soon as possible.

Regards

The Get More team

CB
Christopher B's update07 Sept 2017, 17:35
Reviewer Update
I was told by a consultant that i was to receive and email no later thsn 15h30 today. I have however not received this
CB
Christopher B's update07 Sept 2017, 17:35
Reviewer Update
Its seems that the issue might bee resloved. Just waiting for my email
NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply08 Sept 2017, 09:27
Official

Hi Christopher

We will be in touch shortly. Your query has been resolved.

Thanks

CB
Christopher B's update08 Sept 2017, 10:01
Reviewer Update
I did receive my email. Thank you so much
CB
Christopher B's update08 Sept 2017, 10:01
Reviewer Update
I did receive my email. Thank you so much