*****ING FROM ME

I cancelled my membership in November last year due to horrific service. I now notice that I am still paying for this service that I never received in the first place. I went online again to resolve this and still no response even though i have a reference. I want my money refunded in full. I signed up for a service, Netstar Go did not provide the service they promised and I lost out on holiday accommodation. I requested a full refund from date of inception, yet they refunded me for one month!! They have continued to charge me monthly for something that was cancelled in November 2020. Why do we have to resort to this for service ??? REFERENCE NUMBER ***