Refund

I cancelled the Get More service on 05/06/2017, as it was never needed. It was all confirmed and I went on with my life.

Towards mid 2020 Cell C informed me that my account is in arrears, I obviously disputed it because I paid my account according to my contract I have with Cell C. My phone ***) was then soft locked due to an arrear amount so I visited one of the Cell C branches. To my surprise they showed me a statement that included a Get More service…which I cancelled YEARS ago.

I contacted the Call Centre on 09/11/2020 at 09:42 (***) and spoke to Lindiwe, she then transferred me to Thembi at the cancelation department. She confirmed that a cancelation request was made in 2017 but it was never cancelled, we then calculated an estimate of the amount deducted and it was more or less the same amount owed to Cell C. Someone from the refund department was supposed to make contact with me.

Since no one made contact with me I took the liberty of following up again after two weeks, I was then told that the cancelation was finally made but no request for a refund was made. I was told that I will get a call back within 7 days and everything will be sorted. On 08/12/2020 (***) I again went to a Cell C branch like an idiot and made contact with Get More, spoke to Jaylene this time and she told me that she will escalate it and mark it as high priority and someone will contact me soon…I AM STILL WAITING! My phone is now completely blocked due to an amount owed by Get More, I cannot make or receive any calls. I am self-employed and rely on my phone for business…I cannot do anything and I am losing income due to this.