Netstar does not care about the "client"

My car's Netstar seems to be sending false signals to the headoffice. They duly send a sms to check if all ok. Firstly when I have not responded to the sms as I was not aware, there has been no follow up to check all is ok. So my car could have been ****** and no one cared. I then went to the Nestar fitment centre in Midrand. They told me my contract is expired and unit out of warrantee. Therefore only solution is a new unit They refused to attempt to test the unit. All they could say was its out of warrantee and I must buy a new unit. There appears to be no way to check if the fob is working, and why its sending false messages The manager then told me he did not have time for this as he had to go see a "client" Not sure what that made me, as I have been a "client" of Netstar for 7 years, with this car alone. There was a problem logging into the Nestar app as I have changed phones in the last 24hrs. No attempt to help, or maybe phone someone at headoffice to see if they could see (track) the car If they cannot sell you something they are not interested! I will be moving tracking companies!