BK
Bongeka K
1 reviews | Active since Feb 2015
31 Aug 2019, 09:25
Lies and Trash service
I am so annoyed. I asked to use the bus ticket benefit on Sunday 24/08 and I was leaving on Friday 30/08. No link or discount was sent to me instead of that I got attitude from various agents. One of them I think Lerato even called me with so much attitude to verify the dates cause I had changed them but still no tickets were booked which ended up being a pricey process for me because by the time I had to book for myself tickets were pricey and it made sense driving. But geezer, the whole process was atrocious and essentially am paying for nothing.
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Replies (2)BK
Bongeka K's updateReviewer Update
31 Aug 2019, 10:13Oh my goodness I just spoke to them now again and this lady Fundiswa essentially assumed I was lying that I even travelled. She was still defensive and arrogant about the whole thing. It was a back and forth match about who did what and who sent what. They tried to call me and left no voicemail or email. But to them that tried their utmost best to get hold of me to no avail.
I literally had to tell this girl that next time accountability is key and an apology would have sufficed. Customer Service is literally the pits here
I literally had to tell this girl that next time accountability is key and an apology would have sufficed. Customer Service is literally the pits here
BK
Bongeka K's update31 Aug 2019, 10:13
Reviewer Update
Oh my goodness I just spoke to them now again and this lady Fundiswa essentially assumed I was lying that I even travelled. She was still defensive and arrogant about the whole thing. It was a back and forth match about who did what and who sent what. They tried to call me and left no voicemail or email. But to them that tried their utmost best to get hold of me to no avail.
I literally had to tell this girl that next time accountability is key and an apology would have sufficed. Customer Service is literally the pits here
I literally had to tell this girl that next time accountability is key and an apology would have sufficed. Customer Service is literally the pits here
NEXT ENGAGE PTY (LTD)'s replyOfficial
02 Sept 2019, 10:25Hi Bongeka
Thank you for bringing this to our attention.
We have noted your concerns and will be in touch shortly.
Regards
The GetMore Team
Thank you for bringing this to our attention.
We have noted your concerns and will be in touch shortly.
Regards
The GetMore Team
NEXT ENGAGE PTY (LTD)'s reply02 Sept 2019, 10:25
Official
Hi Bongeka
Thank you for bringing this to our attention.
We have noted your concerns and will be in touch shortly.
Regards
The GetMore Team
Thank you for bringing this to our attention.
We have noted your concerns and will be in touch shortly.
Regards
The GetMore Team