1 reviews | Active since Feb 2013

07 Aug 2017, 11:06

IMPOSSIBLE to cancel

<p>Never ever sign up to GetMore247! Their service is terrible and their "deals" are riddled with fine print, which means you only really get a deal in very specific circumstances.</p> <p>So I called to cancel on 18 April 2017 (ref num ********** 42). I phoned again on 20 April 2017 and the lady confirmed that I am cancelled (ref num ********** 82). But still, each month when my Cell C bill comes, I find that I have been billed for Getmore again. So I phone again, and again they assure me that I have been cancelled and will not be billed again. Now I received my August statement and guess what?! Billed for GetMore again! So I've had it!! I've been more than patient. Your incompetence is astounding. I want to be cancelled and I want to be refunded, as you promised in our conversation on 7 July (ref num ********** 6)!</p>

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Replies (2)
NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply07 Aug 2017, 11:33
Official

Hi Michelle,

We have noted your concerns and we are investigating the matter. We will contact you with feedback as soon as possible.

Regards

The Get More team

's update02 Oct 2017, 09:44
Reviewer Update
After a few more conversations of Get More saying the problem is with Cell C, and Cell C saying I have to phone Get More to cancel, they finally agreed to speak to each other and sort the problem out. Cancelled and received my refund, thank you. Just a pity that I had to resort to complaining on a public forum to get help.