1 reviews | Active since Jan 2019
Getmore247 keeps on Debiting me although I requested cancellation on September.
Hi my name is Kashveer Bipraj cell number is ********** 907 I took up Getmore247 because the person that sold it to me was very good at what he was doing. I have used the service for the movie benefits however times change and and I have to cancel the service because with my medical aid provider I get a better discount now. So I contacted Getmore247 back in September 2018 to have the account cancelled and I was assured that a agent would call me back and have this account cancelled which did happen and the and the agent called me and told me over the recorded phone line that , that month was the last and when the account with the direct debit would be cancelled and I wont have to worry anymore. CellC being a big service provider powers Getmore247 and I have had trust in the company because I have a lot contracts with CellC and I hardly check my debits as well as my SMS's that come to my phone. So come the new Year when people are wishing you and sending texts I check my messages on the 3rd January to my surprise that Getmore247 still debits me at R129.00 per month I understand R129.00 a month may not seem like a lot money but if you take in consideration all he months I have been debited for it does come to a Substantial amount . I phoned up Getmore247 many times to query and was told that I will call back from an agent to confirm about my refund however I called then and was told that they do not call up the customer and a cancellation will be placed instead and that is today the 07/01/2018. All I am asking for is my money back to my account because CellC is rich enough.
Thank you for bringing this to our attention. We will look into this and get back to you shortly.
Regards
The GetMore Team
Thank you for bringing this to our attention. We will look into this and get back to you shortly.
Regards
The GetMore Team
