Getmore247 Hoops and smokescreens making it as difficult as possible to cancel a subscription

I cancelled this in February as I have never used it. I noticed today that it was still being deducted from my cel c account. They kindly explained that although I called to cancel it I never answered the phone when they called to confirm that I did actually make the cancellation. That was 13 February and my phone has been on pretty much 24/7 so the excuse is pathetic to say the least. I called twice today and still waiting for a call to confirm that once again I have cancelled my subscription..