Getmore, what a ****!

So this month my cellc debit order came off my account with a ridiculous amount. They informed me that it was the 'getmore option' (which I never agreed to or even heard about). After weeks of constantly calling and them just either dropping the call or promising me that someone would call back(not a single consultant or manager ever did). Today I phoned them once again and they informed my that the investigation has proven that the order was invalid, again the consultant was unable to put me through to the person that would process the immediate cancelation. So here I am waiting for the call back that I hope this time I actually get. It concerns me that a company like this can just access your account and start taking some of your money without any agreement or actual communication for that matter. This is exactly what theft is. Now if the roles were reversed, you better believe I would have to pay a penalty. But here I am as the person who was taken advantage of, just begging them to give my finances back that was ****** from me. I hope something happens, otherwise I would really have to take legal action.