Getmore plus cell c

I am so tired of getmoreplus service End of December they debited 3 times on my account then they notified me after 3 days that it was an error I reversed the2 but 1 was fine but the whole of January was still unable to access the service that I paid for? I called in spoke to thando she logged a call for me then tintswalo ngobeni she was rude told me the is nothing they can do the service is blocked by capitec for which the reason was because they debited 3 times on my account she told me that I have to take it with the bank to fix it.. why is it my issue coz I have been paying cell c all theses years now it’s their fault and I need to access the service urgently but they tell me that I need to go to my bank ? They do not want to take responsibility for their actions they disabled the service january which was paid for as well why? No one can answer me instead was told that the cnt help me and the manager is not available leaven kumar and they cnt gve me Hes email address to talk to him. This is a poor service and I am furious coz I cnt access services that I paid for January so I paid for nothing? Now I cnt access coz they disabled and they make it my problem dat I reversed last mnth which I only reversed 2 they told me to go to capitec to rectify their mistake this is not on and I need my service activated as this is not my fault and no1 wants to take the issue