Get More cancellation sucks!!

I have been struggling to cancel my Get more subscription. On the 6th of November 2018 I was online with a consultant that gave me a reference number: ********** 14 and said that a consultant will be in touch after 30 days cancellation period. Today is the 6th of February 2019 and my account is still being debited by Get More. Please why can they just not follow up when they say they will. It is unnecessary costs and really a big hassle to keep on following up on this.