1 reviews | Active since Feb 2019
Get More and Cell C subcription
Good day I have been subscribed to Getmore services via cell C from 17/04/2018 without my knowledge. I have been receiving calls from cell c number people from Getmore and I have told the more than 10 times that I am not interested with their services cause it wont add value to my life .The subscription is costing me R55 a month and I never noticed. In December I received a call from Getmore asking why am not using the services that's when I told them I have never subscribed and they will investigate and get back to me. I received a call on the 03/02/2019 from a call Centre agent whom I advised that I prefer their team leader to call me which was done on the 05/02/2019 and her name is Racine Jardine whom was not helpful and hanged the call on my ear twice.She told me that as per cell c I have dialed *1473# for that contract/subscription.on my initial request I told them I want refund as I have never subscribed and Racine tells me they wont ,the only thing they can do is cancel the service .on the 06/02/2019 I received sms that the service has been cancelled and to my surprise on the 14/02/2019 another sms saying (GetMore could not be deactivated on my account.Please contact customer care 135.Cell C)I did call cell c and the gave me Getmore numbers as they cant help. So Cell C is helping this Getmore company to rip us off.On my contract with cell C I have always advised them I don't want any marketing to be done and they have exposed my details to Getmore people who today tell me that their manager is busy to speak to me as he has better query to deal with.The manager's name is Prevesh Kurmar.the Getmore contact number is ********** 848. I have called Cell c and the only thing the say is that I need to speak to Get more as they are external company. Now am in between Cellc and Getmore where else Cell c disposed my information to Getmore.The option they say I have dialed on my phone for this subscription it does not show Getmore. I have never used their services and I don't want it. Racine Jardine is very rude and thing she can resolve all the matters but she fails to give me info of cell c department that have the record that shows when the subscription was opted for and the questions asked for me to sign. Cell C says I must deal with Get More and Get More says I must speak with Cell c.
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Regards
The GetMore Team
Thank you for bringing this to our attention.
We will be in touch shortly.
Regards
The GetMore Team
