Frustrated at Getmore24/7 bad service

Good day

In 2020 a lady called me about this getmore service which seemed helpful and has a lot of benefits.. I took the offer of subscribing to it but came to realise that i actually do not need it since i was not using the benefits it has.. So i decided to cancel the subscribtion through a phone call and was told to wait atleast one month and after that my subscribtion will be cancelled please bare in mind this was in November 2020 which was supposed to be cancelled in December but till this day nothing is cancelled.. When u call them they tell u of the agent being on calls and will call back but they never call back.. I just want my money back and this service cancelled but with no help.. I dont know what to do anymore... Please help