Follow up

I spoke to Pravesh kumar about my issue he advised I need to go to the bank and unblock the debit order which I did yesterday wen I got to the bank was told I the 3rd party getmore needs to unblock from their side I called In spoke to lindiwe she spoke to the capitec consultant still she couldn’t help me I asked to speak to pravesh was told he’s on a call I waited till after 5 then was told he left I held on spoke to anita naidoo she said she will escalate the matter to Pravesh still nothing dot know why I m being taken for a fool