Disappointed with getmore cancellation process!

I don't get this 30 day notice cancellation process? Anyway, I phoned in begin December to cancel my getmore subscription, but money was still deducted from my account today? I have sent a few emails through January asking if my getmore subscription is cancelled, with no replies? No one contacted me regarding the cancellation, like they said they would as well? It was supposed to be cancelled begin January then with the 30day notice. So please... cancel my subscription already!