1 reviews | Active since May 2017

26 May 2017, 11:58

Cell C Getmore- Horrible Service

<p>In February this year, I decided to deactivate the Cell C Getmore service as I was not using it and I did not see any use of paying for the service that I do not use at all. I called the Getmore consultants and cancelled the service. Few days later I received a call from an Agent convincing me to continue with the service and I agreed but later on I called them and told them that I do not want the service and I do not want any Agent calling me and manupilating into continuing with the service that I do not really need and they agreed to cancel it for me. To my surprise, they continued to debit the money from my account till to-date . I called them again and demanded that they refund all the money debited after I cancelled the service as I did not permit them to do that but the lady that I spoke with told me with bad atittude that I will not get a refund that I ended up insulting her. So this means that if they want to take my money they can do that and there is nothing I can do about it.. I mean this is ****. No matter how little the money is, I want it back. It is my money and I work hard for it and I canselled this service so why still taking my money without my concern.</p>

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Replies (2)
NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply15 Jun 2017, 10:20
Official

Hi Charmaine Sepogoanne

We have noted your concerns and we are investigating the matter. We will contact you with feedback as soon as possible.

Regards

The Get More team

NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply15 Jun 2017, 10:21
Official

Hi Charmaine Sepogoane

We have noted your concerns and we are investigating the matter. We will contact you with feedback as soon as possible.

Regards

The Get More team