Can't even attend to a Cancellation

Shocking service from a service company! I have tried contacting the GetMore group in August to cancel my services with them, their telephone lines were down on this particular day and therefor I have contacted them through their WhatsApp group as they promote on their website. I was first told there office hours are from Monday to Friday and 8 - 17 even though I contacted them within this hours. Then I got a response asking for the cellphone number that I would like to cancel my services on. I have provided them this and after a few days gone by with no response I decided to phone and double check this has been done. I phoned early September and was informed that I am in a notice period month and someone will contact me after 30 days. I have yet not heard from them and done another follow up on the first of October. I was then told they tried to contact me twice which I have not received. After that I was told I only requested cancellation in September and there is no track this was done in August, just Ironic how I had this proof in front of me of the WhatsApp chat. How do you sign up for their services to assist you if they cannot even attend to a cancellation is my question....? I will not recommend them to anyone ever.