Cancellations are hell!

I’ve been trying to cancel my Netstar Go subscription since the 1st February 2021. I’ve been following up with them on email every month til I finally got a response on the 8th June telling me that they escalated my request.

More than a month and multiple calls later, I gave them a call and spoke to a “Netricia” who hung up on me after I asked for her email address so I could send her the last statement I received. I called again and spoke to a Lindiwe who could not connect me to someone, as their lines were “busy”. My questions and concerns about when they would contact me were dismissed with her bad attitude!! I asked her to speak to me correctly and she couldn’t! I asked to speak with a superior once once again, the lines were busy. Iyuh! I’m honestly disgusted guys! If only there was an option for 0 stars, 1 is a lot!