Cancellation not happening

I have been trying for years to cancel my getmore subscription and every time I am being told that it have been logged and it will take 30 days. I am still paying R65 per month for something that I never use. On 11 June I called again to cancel it, Ref *** and was told that it will take 30 days. Seeing that this is not my first request, I would like to have it cancelled IMMEDIATELY