MN
Marcus N

1 reviews | Active since Jun 2021

03 Aug 2021, 16:20

CANCELLATION !!!

I am so sick and tired of this company. Just when i though this excuse of a company has processed my cancellation, after having to speak to your complaints officer that called me and confirmed that this was cancelled, as per email communication with their rude consultants, I get SMS saying i have been handed over for collection. How when this was cancelled back in March. I have got emails and a recording of your complaints officer confirming the cancellation. I have contacted my attorney to deal with this matter. It is honestly weakening and tiring This is the worse service ever. DO NOT USE NETSTAR GO !!!!

0
Replies (1)
NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply04 Aug 2021, 16:53
Official
Hi Marcus 

Your membership is cancelled on our side. 

We have escalated this to Netstar directly as we are no longer billing you for the value added service. We have also just followed up on this enquiry, and hope to have it resolved as quickly as possible.

We apologise for the inconvenience caused.

Regards 
The Netstar Go Team(RJ)