IR
Iehlaam R

1 reviews | Active since Oct 2016

06 Apr 2021, 22:13

Cancellation: A nightmare to cancell this service.

I am honestly very disappointed in this process of having to cancel this service. I have emailed on the 21st January 2021 (exactly 75 days ago) to cancel this service with a valid reason. Received a response that a consultant will contact me after the 30 day notice period.

Waiting for a consultant to call, I just received no follow up at all. 27 January 2021, full amount was paid, which I understand. 27 February 2021, full amount was paid, this is not right, since this goes over the 30 day cancellation period, if I had to pay anything, it would be pro rata. Yet again, 27 March 2021, full amount paid as well. This basically means that I needed to be credited for more than a month's worth.

I am not satisfied with the service of Getmore. Quick to get you to subscribe, but makes no contact to call you as promised when cancelling.

0
Replies (6)
NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply07 Apr 2021, 09:10
Official
Hi Iehlaam

Thank you for bringing this to our attention.

We will be in touch shortly to resolve this.

Regards
The GetMore Team (RJ) 
IR
Iehlaam R's update07 Apr 2021, 11:58
Reviewer Update
I am training at the moment, and I assume that one of the consultants tried to call. 2 minutes after the missed called I get an sms that it has been canceled. What happens to get my monies refunded back. Is this another battle I would need to argue about seeing that I have requested to cancel in January 2021 already.
NEXT ENGAGE PTY (LTD)
NEXT ENGAGE PTY (LTD)'s reply07 Apr 2021, 14:22
Official
An e-mail will be sent through to you shortly regarding your refund.

Regards 
The GetMore Team (RJ)
IR
Iehlaam R's update07 Apr 2021, 15:48
Reviewer Update
Thank you for your prompt response.

Regards,
Iehlaam
IR
Iehlaam R's update22 Apr 2021, 11:50
Reviewer Update
It is now 2 weeks later and I still haven't received any feedback.
IR
Iehlaam R's update30 Apr 2021, 11:02
Reviewer Update
This is so frustrating having to mention this over and over again. I am still being charged for this Getmore service which I canceled in January 2021 already.

Never has anyone made contact with me at all.

Frustrated ????