LV
Larisa V
1 reviews | Active since Aug 2021
13 Oct 2021, 10:27
Cancelation request unsuccessfully for 4 months
I have been trying to cancel my subscription to Netstar GO since die 7th of June 2021. Each month I have to call them to tell them the cancellation wasn't done as I am still being charged for the subscription. The only thing that happens is I receive a new reference number for the cancelation request. My subscription has still not been cancelled.
Helpful (0)
Replies (4)0
Replies (4)
NEXT ENGAGE PTY (LTD)'s replyOfficial
14 Oct 2021, 14:28Hi Larissa
I see that your membership is now cancelled.
We will be in touch shortly regarding your refund.
Regards
The Netstar Go team (RJ)
I see that your membership is now cancelled.
We will be in touch shortly regarding your refund.
Regards
The Netstar Go team (RJ)
NEXT ENGAGE PTY (LTD)'s reply14 Oct 2021, 14:28
Official
Hi Larissa
I see that your membership is now cancelled.
We will be in touch shortly regarding your refund.
Regards
The Netstar Go team (RJ)
I see that your membership is now cancelled.
We will be in touch shortly regarding your refund.
Regards
The Netstar Go team (RJ)
LV
Larisa V's updateReviewer Update
26 Oct 2021, 20:52For the 5th consecutive month, again, even after Netstar GO confirm on Hello Peter that my request for closing my account was completed, I have yet again been charged and debited for Netstar GO. How difficult can it be to get my account closed? You are *****ing my money.
And, no one has contacted me regarding my refund, also again showing that what Netstar GO says and what happens is the direct opposite.
And, no one has contacted me regarding my refund, also again showing that what Netstar GO says and what happens is the direct opposite.
LV
Larisa V's update26 Oct 2021, 20:52
Reviewer Update
For the 5th consecutive month, again, even after Netstar GO confirm on Hello Peter that my request for closing my account was completed, I have yet again been charged and debited for Netstar GO. How difficult can it be to get my account closed? You are *****ing my money.
And, no one has contacted me regarding my refund, also again showing that what Netstar GO says and what happens is the direct opposite.
And, no one has contacted me regarding my refund, also again showing that what Netstar GO says and what happens is the direct opposite.
NEXT ENGAGE PTY (LTD)'s replyOfficial
02 Dec 2021, 12:29Hi Larissa
I have just tried to call you.
An e-mail was sent to you in October requesting confirmation of your banking details.
Kindly send this through to us so we can have this resolved for you ASAP.
Regards
The Netstar Go Team (RJ)
I have just tried to call you.
An e-mail was sent to you in October requesting confirmation of your banking details.
Kindly send this through to us so we can have this resolved for you ASAP.
Regards
The Netstar Go Team (RJ)
NEXT ENGAGE PTY (LTD)'s reply02 Dec 2021, 12:29
Official
Hi Larissa
I have just tried to call you.
An e-mail was sent to you in October requesting confirmation of your banking details.
Kindly send this through to us so we can have this resolved for you ASAP.
Regards
The Netstar Go Team (RJ)
I have just tried to call you.
An e-mail was sent to you in October requesting confirmation of your banking details.
Kindly send this through to us so we can have this resolved for you ASAP.
Regards
The Netstar Go Team (RJ)
LV
Larisa V's updateReviewer Update
02 Dec 2021, 12:54Hi there. I did not receive any request from Netstar Go for my banking details. I only received yet another reference number from you, *** during October for my ongoing issue. And, Netstar GO has again charged me, for the 6th mont in a row, for a subscription that you confirmed was cancelled.
LV
Larisa V's update02 Dec 2021, 12:54
Reviewer Update
Hi there. I did not receive any request from Netstar Go for my banking details. I only received yet another reference number from you, *** during October for my ongoing issue. And, Netstar GO has again charged me, for the 6th mont in a row, for a subscription that you confirmed was cancelled.