Call dropped both times I asked to cancel debit order

Good day,

On Dec 11 2020 I sold my car.

On Dec 12 2020 I emailed Netstar to notify them of the car sale, asking to cancel my debit order and reminding them that their tracking device remains in the vehicle. However, I was debited again in December 2020.

In January 2021 I have twice phoned Netstar on ***to request the cancellation of the debit order. Both times, after being transferred from one agent to another, I am told that I am going through to "retentions" at which point there is silence and the call is ended by Netstar.

If I am debited this month I will involve the ombudsman in this case.

Please email me confirmation of cancellation ASAP.

By the way, when my car battery died during lockdown 2020, causing the tracker to lose power and of course GPS signal, Netstar did not alert me. I cannot recommend this lack of service.