Bad Service

I am currently a getmore member.

In October 2017 I called the call centre and requested my getmore account to be terminated.

I was advised somebody will call me within 2 to 3 days to confirm the termination however I was never called.

When I called the the CellC contact centre on the 6 December 2017 to confirm what my outstanding amount is it was more than what I expected.

The call centre agent told me it’s because I still have the getmore services linked to my account.

I once again requested that it should be terminated with immediate effect however I was advised that it will be send to the relevant department again to be terminated.

I called in October for this service to be cancelled and it wasn't done now I have to pay for November and December.

This is really bad service and my getmore account is still not terminated.