ATROCIOUS CUSTOMER SERVICE! DON'T SIGN UP

Getmore literally has the worst customer service ever. Sometimes I doubt that there is even a criteria to hire them based on the atrocious service they give.

January 5 2020 I asked to close my account because I was not able to buy CINEMA tickets with my Capitec card that I use on the site regularly and the agent kept telling to me to go to the bank. I was trying to purchase movie tickets. I was told they would escalate it and get back to me. i I LOST 6 MOVIE TICKETS LAST MONTH CAUSE OF YOUR **** SERVICE. Basically I have been paying for nothing because no one got back to me and I am still not able to use my bank card. I asked to cancel my subscription too. Not done.

Fast forward the 12th of Feb 2020 I figure to myself that well seeing that my account is still active and I need my tv repaired I used them again. They sent me a quotation and I used the first reference they had given me. A man promises to come to my house to check out the TV.Next thing he is threatening me and insisting on taking my tv because Kedibone at GETMORE told him that he is coming to fetch my tv for fixing. This was a frightening experience because this guy got angry based on what he was told by a GETMORE consultant and he refused to leave my house without the tv for a while.

I asked for the transcript of my chat requesting a copy be sent to my email and my original sign up voice recording and I was told their favourite line "We are working on the investigation and the consultant will get back to you once the info is ready. I proceed to ask for ETA and they do not have it. WHAT CUSTOMER SERVICE DEPARTMENT HAVE NO ETA? 24 HOURS? 48 HOURS? A WEEK?

20 FEBRUARY 2020 No feedback, no cancellation, no apology, no email or chat recording, no accountability. I am so mad. Also I wanted to publish their responses on the LIVE CHAT to show that they really have no concept of service. Oh but ask them to close the chat as resolved they are pros in that.

I want my 6 tickets that I lost for the month of JAN, my web chat transcript, and my voice recording. Then my account closed as effective as March because technically I did give you guys a 30days notice on paper