VERY UNHAPPY CUSTOMER

Sending on behalf of my FRUSTRATED Aunt Mrs Madlala this is her grievance below...

I had took my car for repairs to Alpine VW Hillcrest on 04/05/2022 as it had an engine warning light showing. They had diagnosed the car on 29/03/2022, i did not have the money to fix the car at that time and they had told me they needed to replace the G247-Fuel Pressure Sender. The car was brought in to them on 04/05/2022, according to them, they repaired the car, test drove it and it was fine. I paid a total of R4 680.50 including labour. Just before the car could get home, the light came back on. On 05/05/2022, i sent them an email informing them about the light and they responded saying i should bring back the car the next day.

On 06/05/2022 i had to take leave off from work so i could take the car back to them with my fuel from Scottburgh to Hillcrest (82km apart). When i got there it was 10h10 am and i was told that it would take the whole day for them to check the car and see what is wrong with it and they offered that a driver would take me to where i needed to go. I agreed to that and asked to be taken to a lady's house i know in Clermont which is 16km away from them. The driver safely took me there.

I was foned at 15h45 pm by Mr Yasheen who told me that they had checked out my car and i would need to pay R5500 for it to be fixed, i told him i do not have that kind of money and i will not be paying for a return job (we spoke for 2min 57 sec). He told me he will get back to me, i had to wait in that frustration till 16h07 as he wasn't getting back to me and i decided to phone them back asking for transport to take me back to them as it was already getting late. He asked me what would i be coming to them for because they have no courtesy car to give me unless i want to take my car as it is and go back home with it. I told him i can't be driving the car up and down with a warning light that has a warning light showing it's not safe to drive it and so how should i get to Scotbburgh? He prouldy said "I DON'T KNOW, MAKE THE MEANS" i told him i am not happy with how they are treating me as a customer, he dicided to be silent on me. I went on to explain to him about the important ceremony i had been planning for for months that i need to attend to in Richard's Bay and how much i am in need of transport this weekend and that i desperately need to have a car to use. He again told me "I DON'T KNOW, EITHER YOU TAKE YOUR CAR BACK TO YOU AS IT IS AND USE IT OR YOU MAKE OTHER MEANS"