bad treatment from Ricardo and complains department

<p>Eshh yoo what treatment my car was booked for assessment on Tuesday 8 :11:16 @7am and I was called at 14:30 to be told that he doesnt seem that he can work on my car. Suddenly after 15:00 he tells.me that he has checked my car but wat I saw in the job card is wat I told the noise and Ricardo **** that their stripped the car in th e space 30min. My concerned if he start working on car so late, would be able to process my claim on time. The following morning I recieved corresponse from bidvest that my claim was being process the whole day of wed no feed back and around 8 alpine call centre called regarding the service on I told I m not hearing anything from Ricardo after 10min he called asking abt service history of the car in my knowledge my car is service on current intervals .then I called Bidvest asking why 48hrs no response from.them on.to be told in my vw service history it show no record of the car being serviced so their need proof. I called Ricardo yoo he was so rude and he failed to give me clarity why in my service history showed my car was tow in and 150km I did pitch up while I had send my car to service. In order for my claim to be processed I send the document on friday I was rep**** in a space of 48hrs and I was giving **** approval. Then later around 5:30 I send Alpine email complain abt Ricardo even today no response from them. When asked Ricardo to give me clarity and provide me with all assessment report he total ignore me. . What make matters worse I dont believe or trust that my.car was serviced, you can write wrong thing twice in my history report it make bad impact when I wan sell my car coz it reflect that I wasnt servicing but it show as if my car had problem. Even told alpine has introduce a link that show wat.is done in the car I asked for to no vail, I have asked all corresponse for my claim still nothing. . Then on Tuesday the 15 :11:16 he gave me an attitude worse even failed to. Organise me a lift to be drop and picked up. Believe me that guy is rude he doesnt knw wat customer is and even their job card show nothing of asse*****t . The complain dept has done any response to me since friday that shows that thier dont give **** about.my being mistreat as if I m not paying for ther service. I magine I had to find a ride to.fetch my car.with so much cash in me and near got ****** at taxi rank on my way to.fetch my car. In the job card I did see any comment abt checking the car but I had to pay for an 1 hr diagnose. So I see we being ****** all the time coz we leave our car but we dont have a proof that thier work on it. But still get charge and then given **** service </p>