NO BACK UP SUPPORT ON THEIR PRODUCT AFTER 2 YEARS.

<p>Made contact with their customer service, to request assistance on a Madison leather swivel recliner, 3 years and 4 months old, who's recliner mechanism was not working ( after an outside asses*****t was done it was in fact the chair frame that had failed) was told, "Alpine do not do out of guarantee work. </p> <p>Made contact with the Sales Manager on a Thursday who said he would contact their repairer and revert.</p> <p>Phoned on the Monday having not head from him, was very defensive saying he was in the field!!!! NO CELL PHONES!!!!!! had my phone number incorrect as well then fround the correct number, after a few words then advised he could not assist and that I should contact the MD RYAN Ryan was in fact the sales Executive.</p> <p> </p> <p>Not the type of service I would have expeted from a senior staff member. (Sales Manager)</p> <p> </p> <p>No one can guarantee there will never be a brake down in the product, however if you buy from ALPINE and the product is older that 2 years you have a problem, GIVEN THE PRICING ONE PAYS FOR THE GOODS, THIS IS UNACCEPTABLE.</p> <p> </p> <p>I WOULD NOT RECOMMEND BUYING FROM THEM!!!!</p>