Disappointing Service

<p>I am in the process of planning our holiday in Sept/October 2017. I contacted Alpine Heath Resort (Drakensberg) on Tuesday morning, 18 April, to get a quote / pro-forma invoice, they promised to e-mail me the quote...Wednesday morning 19 April, I have still not received the e-mail, so I send them a mail, providing all the necessary details, once again requesting a quote/ pro-forma, anything....</p> <p>This morning, 20 April, I decided to phone again, approximately 09H10, the receptionist informed me I should rather phone back at 09H30, as the reservations team is not available, they are in a meeting. I told her it was unprofessional to tell a client to phone back and that I am willing to pay for my accommodation (I don't expect to stay for free or any favours), she took my number, but...it's now 10H51, 20 April and I am still waiting and trying to make a booking !!</p>