Alpha security

Our business alarm was activated on the 25 march. An INTERNAL zone was activated, yet we did NOT receive a phone call or even made aware that the alarm was activated. Upon entering the premises in the morning, we found that the safe was CUT OPEN WITH AN ANGLE GRINDER, CIGARETTES ****** AND THE ENTIRE CAMERA SYSTEM RIPPED OF THE WALL AND ******! Upon enquiry with Alpha, they claim that an EXTERNAL check was conducted and everything was in order, hence they didn't call us. Hw can they justify an EXTERNAL check when an INTERNAL beam was activated??? How much time was needed for ALL the damage done and all the goods ******?? Seems like ALPHA security is an accomplice to this burglary???? Makes me wonder. Its now the 8 th APRIL, and we are STILL awaiting a report from Alpha to confirm the time the zone was activated, who was on duty etc... But, off course, WE ARE STILL WAITING! A technical guy was sent to the premises yesterday, to remove their radio signal (which they installed for free.. Cos they know that they erred) on the basis that... We are not happy with their service because its posted on facebook so they prepared to terminate our contract. But.. Where is our printout requested??? Who is going to cover the cost of our losses because of their complete negligence?