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Precious M

1 reviews | Active since Jan 2022

28 Jun 2022, 13:45

Unprofessionalism and laziness

The service I received from them was disgusting, and unprofessional. Firstly, the company did not have any boxes for items that needed to be put in boxes. The team that were assigned to me were extremely lazy and were dragging their feet. I had to push them in loading the items, and making sure they were loaded properly. Furthermore, the manner in which my items were loaded were just thrown around which led to some of the boxes being opened on the side because of how they were thrown down when being packed. Furthermore, on arrival of where my items were being dropped off I was informed by the guys that I needed to have my own to offload my items for me. However, that was not the case. This led to the guys cracking my table coffee their boss was informed of how the guys were unprofessional, and lazy . All he said that he would talk to them. It seems like they were unprofessional and disrespectful because I am a woman.

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Precious M's update28 Jun 2022, 17:48
Reviewer Update
image.png 164.36 KBFor a business that call themselves professional, and they choose to respond in this manner to a customers compliant. It says a lot about the business, and business owner. First and foremost for someone who is in business your response is extremely rude and unprofessional. As a business that is meant to be providing a service when a customer comes back to you with a compliant the compliant is meant to be taken seriously and attended to. This will ensure that you avoid such matters happening again. You are not the first removal company we have used and professional removal companies provide their customers with boxes and are never out of stock they take their customers feedback seriously rather than responding they way you just did. Hence your team is extremely unprofessional because their boss is also unprofessional and rude.