Bad service from alpaco catering

I ordered a knife and porch egg pan in December2024 up to today they haven't delivered the items .it's now 3 months no response to that .I asked for a refund they assured that they were going to deliver within that week but nothing of such happened . Poor service 😢 I advise people to stay far from this shop. It's only that there's no option of zero star on the rating they don't deserve any star in terms of rating