Aloe Verde Spa is a ****! Do not ever book their services, you will lose your money!

Aloe Verde Spa is a ****. Do not book them, they take your money then claim they do not have water then offer to reimburse you and never do. They currently running a special on ***, do not fall for the **** or book with them. I tried to book something for our anniversary and Nobert was great, attentive and eager to welcome us, then after I made the payment and shared the ***, he confirmed he received the payment and was looking forward to seeing us, the day before the booking he called to say that there was no water in the area and as a result he would be able to provide the Spa services, He then asked if we wanted to reschedule or a refund, we had booked leave to celebrate our anniversary so we decided to cancel so that we could use the refund elsewhere. The refund has not come it been three weeks, every time I call with a new number Nobert answers and makes promises but when I try calling with my personal number or a number I have used before he does not answer. This Spa is on the premises of Valverde Eco Hotel. When my husband called the Hotel they confirmed that Nobert rents the Spa on their premises. I hope *** sees this and removes the special from their site because Aloe Verde is a ****!