Very poor customer service

I have been purchasing Aloe Ferox products since 2013. For a while I was also a distributor for them but was informed that I am deregistered as a distributor as I didn’t meet their minimum target. Fair enough, I accepted this. However, it was confirmed to me in an email (12 June 2018) by the general manager Mr George Bellingan that I could still place orders with them at retail prices less 10% and that the courier fees would be paid by Aloe Ferox. When I placed an order on the 20th August 2018, I was given the total amount due and paid it immediately in order to receive the goods timeously. When my parcel arrived a few days later together with an invoice, I noticed then that I had paid the courier fees of R85. I wrote to Aloe Ferox informing them about the error only to receive a phone call from a lady in the office (Roelien) telling me that the manager had made a mistake in telling me Aloe Ferox would carry the courier fees and that I am liable for these fees since my order was less than R800. My order amount came to R760-50. I find it extremely unprofessional that a company cannot take responsibility for their mistake and simply feels that their customer should accept the additional cost. There has been no attempt at rectifying the matter other than a half- hearted apology. It is unfortunate that this matter was dealt with so poorly and I sincerely hope Aloe Ferox’s customer service improves but I have no hesitation in supporting the opposition since it appears Aloe Ferox’s customers’ loyalty is not worth very much.