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Michael M

1 reviews | Active since Sept 2017

15 Nov 2017, 11:41

Terrible Service

We ordered a VOIP Telophone system from X-Corp , paid cash and from then on thge rot set in. Delivery was not on time the sent the system down to us and when asked about installation they got a company from Port Elizabeth to come to St Francis Bay . The system was installated and we had to get our Telkom number ported to the VOIP system. After 6 months and changing service providers as well as purchasing a new system, as the one from X-Corp was not suitable for our application, we managed to get it sorted. I tried on numerous occasions to try and get hold of the owner of X-Corp , Nichollas Naidoo, he was always in a meeting , and till to this day he has not contacted me. Still waiting in vain. Do deal with this company useless.

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Replies (1)
X-Corp Business Solutions
X-Corp Business Solutions's reply26 Apr 2019, 21:04
Official
Dear Michael,I would like to apologize for any inconvenience caused, it is with regret that we have losted you as a client.  Unfortunately I am mostly engaged in business meetings during the day and at best are available after 5pm.  I have senior management that deals with support and quite clearly they dropped the ball here.  I would greatly appreicated it if you could email me details of your business or issue so that I can investigate this matter and offer you fair compensation for any losses incurred.  My direct email is ***.Further, negative or positive reviews are welcomed to help us get better at what we do.  We have been in business for over 9 years and currently service in excess of 3000+ telephone users nationally. As a growing business it is our mission to provide excellent service levels however from time to time mistakes do happen which we are working very hard at minimising.Over the last year we have heavily invested in systems and staff to ensure customer service levels are optimised.Your review is greatly appreciated and I look forward to hearing from you or allowed an opportunity to make amends.RegardsNicholas Naidoo