Terrible service

Absolutely disgusting service!!

We booked via Hotels.com in May 2022 for Rocking the Daisies festival. We then proceeded to directly call Allys Place on the 3rd October and spoke to Dane Becker, whereby he informed us that they are fully booked and have no trace of our booking. However, in May, we received full confirmation from Hotels.com that our booking is reserved and confirmed and full payment was received.

Dane told us that they are apparently "not listed on Hotels.com" which is a FAT LIE, as he is trying to sell our room at a higher rate because of the accommodation demand the event will bring the weekend. He cannot say that Allys Place is not listed on Hotels.com because the guest house pays commission to the booking website, thus they needed to submit documents like proof of registration etc.. In essence, Dane informed us that this is none of his concern and we should find alternative accommodation.

Allys Place has not called us once to apologise for any inconvenience caused from their side and they refuse to refund our money.

Allys Place also refuses to accept our calls, as well as the calls from Hotels.com, as we are all trying to resolve this matter. Keep in mind, it is not my responsibility to call back and forth.

Allys place has not once apologised for the inconvenience caused from their side nor did they compensate us.

I do not recommend this accommodation at all! Absolutely disgusted