Dishonesty and *****!

Last year December, we held a company function at Allure Rooftop and placed our food order a week in advance and paid the deposit. However, upon receiving the bill on the day of the event, we discovered discrepancies in pricing. Certain dishes were overcharged by R100. When I raised this issue, their response was that although the menu hadn't changed at the time of our correspondence via email, prices had increased by the time of the event. After explaining to the manager, Pamela James that they cant do that, she assured us of a refund for the difference.

Despite their promise, it's now the end of February 2024, and despite numerous attempts, we haven't received the refund. We were never informed of any price increases, and we paid a deposit based on their normal menu prices, which were reflected at the time of booking. The menu was even sent to us. What's frustrating is that even now, the end of February 2024, their menu still displays the original prices, indicating no changes have been made.

It's evident they thought they could simply increase our prices without us noticing. Such practices amount to dishonesty and *****, and I, for one, will not be booking with them again.