Nasty attitude/ poor customer service

<p>Bought a mainifold piece at Alltech Motor Spare Brackenfell. I paid R1700 for the pice of manifold from the turbo to the exhaust, which i was later told was too much. </p> <p>Went there with the car, Saleman came to verify which part was needed, but the part was incorrect with what came off my car. Part was bought in the week and my mechanic only stripped the part the Sunday, so time had elapsed. Alltech have a 48 hour returm policy.</p> <p>Phoned Alltech the Tuesday after recieving my car and the mechanic told me he could not use the part I supp**** from Alltech. So I naturally phoned Alltech to see if I could return the part for a refund as it was useless to me, the saleman said he would speak to the boss and return my call. My call was not returned and I called the Wednesday. The saleman said there was no refund and when I queried the part he came to the car to see, he said that it was not his fault, all the while in a very rude and aggressive tone, saying it was not his fault. I was not going to be refunded. I was not blaming him, I wanted to meet on middle ground. I eventually put the phone down in his ear as I don't have to take rudeness from anybody. I find that there could have been some leeway from Alltech's part as the part does not fit my car. The agressive manner of the saleman and the return policy will not make me put my foot in their store again, and I warn all other people to be cautious.</p> <p>Good customer service goes a long way in the industry and bad service will follow you for ever. Its the bad things people remember.</p> <p> </p>