Allport Cargo Services *******

<div>I ordered a few items from Temu and when it was time to pay customs I received a link to pay from Allport Cargo services (ACS). This is the first time Temu gives me a different courier other than Buffalo and I just knew instinctively I'm gonna have issues. I paid the customs of R70.60 immediately. That was the 18 July 2024. I started tracking my parcel only to find notifications that customs and duties are unpaid. I contacted Fastway couriers who has told me they are waiting on payment to reflect from ACS so they can release the parcel. ACS has one person working on site according to her and she is apparently not allowed to give out any numbers because everyone is working from home. A lady I was chatting to via their online portal named +++++ was chatting to and told me to hold a few minutes while she gathers information or rather investigates, left me to hold on for more that 30 minutes and just did not respond to me after that. Up till now no one has responded to my emails or called me back. My bank has confirmed that the payment went off my account and has been processed so to me the funds should be in the possession and should have cleared by now. I EMAILED THEM PROOF OF PAYMENT 3 TIMES!!!!!!!They are the most lazy, unprofessional company I have dealt with in a while. I want my money back so I can submit the payment again because I WILL NOT PAY TWICE FOR SOMETHING I ALREADY PAID!!!!!!</div>