Allparts *******

On the 16th July 2019 I purchased a water pump and 10 squeegees , on receiving the parcel I immediately phoned the supplier and spoke with Colin who informed me that the picker had made an error and the incorrect squeegees were picked from the shelf. He told me to return the items and a refund would be made. A pick up number was given by Colin for the items to be collected. the transporter never came for the parcel. i then spoke with the spares manager Rajen who gave me another pick up number,but still the transporter never arrived. after several calls were made to both Colin and Rajen the matter could still not be resolved. eventually in October Colin told me to use my own transporters mark the parcel for his attention and he will sort out the charges. Time freight tried on numerous occasions to deliver the parcel but were told that Colin had no cash and they should come the next day. I then contacted the general manager Mr Ricky Pillay who promised me that he will sort the matter out. Ive tried on numerous times to get hold of Ricky and have left over 10 messages for him to phone me, but up until today have had no response from him.

I again spent 37 min on the phone yesterday trying to resolve the matter but to no avail.

A cash payment was paid into my account of R359.15 which was the refund on the squeeges but a cash deposit fee of R24.34 was deducted by the bank. the Freight amount is R253.85 bringing the total due by Allparts to R278.19

I would NOT recommend Allparts to any of my fellow dealers and friends.