You Speak Xitsonga, You cant get a cover with us!

A consultant returned my call from AllLife today, 23 April 20205 at 10:26AM after we had shown interest in a life cover for my Mom. I told her my mom speaks Xitsonga, and she told me that unfortunately they don't have anyone who speaks that language at their company so it will be impossible for my mom to get a cover with them! How can a call centre not have someone who speaks one of our official languages at their company? I was told that maybe Tsonga's do not apply for jobs at their company? How true can that be?? She didn't even try to make an effort or maybe say I will check with my colleagues and call you back, she said my mom won't get covered with them because of her language!