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khanyisa J

1 reviews | Active since Jun 2019

04 Jun 2024, 14:43

****y service at Alllife

When they want you to take up a cover with them, they will act all nice and attentive but when you need something, like your police documents.... they will make you feel like they are doing you a favour

I have been sent from post to pillar for over a month trying to get my policy documents with Alllife and still to this day, I have not received anything.

Yesterday they told me they sent to whichever department that deals with this and I was assured before day ends I'll have my documents.

They even updated my email address which they had put in wrongly all these years

0
Replies (1)
AllLife
AllLife's reply04 Jun 2024, 15:08
Official
Dear Khanyisa,

We sincerely apologize for the frustration you have experienced. We take your feedback seriously and are committed to resolving this issue promptly. Thank you for bringing this to our attention.

Best regards,
Rebecca Moloi
Head of Customer Service