Very unprofesional

I took out a life and disability policy with All Life almost 4 months ago for R3MIL. After completing medicals, I was only informed two months later that I cannot be covered for disability due to anxiety and can only get 2mil. In the meantime, 2/3 premiums were deducted from my account.

On top of this, I received unsolicited calls from All Life agents offering additional life cover of R650,000, even though I already have more than that.

The service has been unprofessional, slow, and frustrating, and I am extremely disappointed with how this has been handled. I expected transparency and better communication from a reputable insurer.