Very disappointed

I am so disappointed by Alllife. I have sent numerous emails and even spoke to a consultant called koketso on the phone about cancelling my policy with them. That was clearly concluded. And I was very clear that I cannot afford it but yet to my surprise, the little grant I receive for my child is being debited. Honestly, what level of nonsense is this?!! I will never recommend this ALLLIFE to anyone. What am I supposed to do now because I cannot even cancel this at the bank?!