AJ
Alyssa J

1 reviews | Active since Apr 2024

29 Apr 2024, 14:01

Urgent assistance not satisfied

I call regarding my account. The agent said he will send an email to rectify the query. But have not received any response. If should have happened and I couldn't claim due to his incompetence. I would sue. Because even though my debit orders haven't gone through I still made payments which are not reflecting on your system. Today 29 April 2024 called again and received better and faster response then that day. Thanks.

0
Replies (1)
AllLife
AllLife's reply29 Apr 2024, 14:17
Official
Dear Alyssa,

We apologize for the inconvenience you experienced initially. We're glad to hear that your recent interaction was better and faster. Your satisfaction is important to us.

Best regards,
Rebecca Moloi
Head of Customer Service