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SN
Sandisiwe N

1 reviews | Active since Aug 2017

09 Feb 2023, 20:50

Unhappy client with no assistance

Hi

I have a problem with Alllife, I requested a life cover policy with them. To my surprise they didn't keep their promises, they said they will run the medical tests after the 1st premium but they did not!

They asked me so many questions treating me like a ***** who came to still their money.

The questions they asked the made me doubt that my kids will get my money the day I die.

I have asked the to cancel and refund me my money on the last week of January but they didn't. Instead they debited again.

So I need my R900 before the end of this month.

I have sent them email twice with no response.

You may use this email address to respond ***. ***

Thank you.

0
Replies (5)
AllLife
AllLife's reply10 Feb 2023, 08:20
Official
 Hi  Sandisiwe,

We are concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife 
SN
Sandisiwe N's update10 Feb 2023, 10:25
Reviewer Update
I have a network issue with my 076 number at the moment.

Alternative number is ***.
Alternative email address is ***

I am expecting this to be resolved before the end of February.

I do not want anything from you guys, I just want my money back!
AllLife
AllLife's reply10 Feb 2023, 10:36
Official
Hi  Sandisiwe 

We will send your message though to our customer care team to action accordingly. 

Kind regards,
AllLife 
SN
Sandisiwe N's update10 Feb 2023, 21:29
Reviewer Update
Hi

Thank you my Money has been deposited to my account today. Thank you hello Peter.

I really appreciate your assistance.
AllLife
AllLife's reply13 Feb 2023, 07:52
Official
Hi  Sandisiwe,

Thank you for your feedback. 

Kind regards, 
AllLife