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Diniswa S

1 reviews | Active since Aug 2022

25 Aug 2022, 08:58

Unhappy šŸ™ client with customer service

I don't trust that company if it will be able to pay out to my children if I pass on. Because I even struggle to receive my refund it's been one month waiting for my refund but I was told that it will take 14 days.

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Replies (4)
AllLife
AllLife's reply25 Aug 2022, 09:06
Official
Hi  Diniswa,  Thanks for bringing this to our attention. We have escalated your complaint to our Customer Care Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you donā€™t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife 
 
AllLife
AllLife's reply25 Aug 2022, 09:14
Official
Hi  Diniswa,  Thanks for bringing this to our attention. We have escalated your complaint to our Customer Care Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you donā€™t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife 
 
DS
Diniswa S's update25 Aug 2022, 15:52
Reviewer Update
Good day All its almost 4 o'clock I am still waiting for your call or update regarding my refund plz.
AllLife
AllLife's reply26 Aug 2022, 08:33
Official
Hi Diniswa, 

Our customer care team has confirmed that they have been in contact to assist. 

Kind regards,
AllLife